Access problems?

If you find problems when trying to access the solution, please check the following:

• You must have a valid username and password, which you have recently used. If you are trying to access for the first time, see the link in the "User Login" section.
• Check that is not activated the Caps Lock.
• Make sure you are entering the name of your company and your user correctly.

• If you are a customer Citi trying to enter as biller, please contact your local representative CitiService, calling the numbers listed to access the "Support" option from the main menu.
• If you are a user trying to enter the solution as payer, please contact the company that issued your bill to resolve the issue of access.